FAQ

Product

How are Philips MyCreation products made?

Our lamps are made using a 3D printing process called extruding. This means they are build up layer by layer in a circular motion. We use polycarbonate, a strong, high-quality, and reusable plastic material to create our lamps in a way that prepares them for the circular economy.

Where are Philips MyCreation products made?

We aim to print as locally to you as possible, and have printing facilities all over the world. Depending on your location, your product may be printed in the Netherlands, Indonesia, and United States, for example.

How long do Philips MyCreation products last and do I have a warranty?

Our products have a similar lifespan to any lighting fixture and come with standard warranty, which is 2 years. Please note that all our products are recyclable at the end of their life.

How can I clean my Philips MyCreation product?

Please only use a dry cloth to clean your product.

Are bulbs included in the box?

No, our products don't include a light bulb.

Can dimmable lights be used with Philips MyCreation lamps?

Yes, you can use dimmable lights with our products.

Shipping and returns

When will I receive my Philips MyCreation product and what is the shipping cost?

All our products are printed on demand and delivered to you in approximately 8 business days. Your purchase is sent for €3.99,- to the address specified in your order.

Can I cancel my order?

Yes, you can can cancel your on the same day you have placed the order. You can cancel a product in your account.

When you want to cancel after the order day you need the await the delivery of your product and then create a return.

How can I return my order?

Please request a return using the 'Request return form'. You can return it free of charge within 30 days. Request your return via your account.

Don't have an account yet? Then you can easily create one yourself:

Create an account.

In this account you will find all your orders placed so far.

  1. Click on the order from which you want to return products

  2. You will find the return request at the bottom right (under your shipping address)

  3. A pre-filled mail will open. Adjust the numbers if you only want to return a part of your order.

  4. Send this mail to us (the address is also prefilled in) and we will get back to you soon with further instructions for a proper handling of your return.

What is the cost to return my order?

Returns are free of charge and you will be refunded within 5 - 10 business days after your product is received in our warehouse.

What will be done with the product if I return it?

The materials are reused. The printed parts are melted to be used to create a new lamp.

To which countries can products be shipped at the moment?

Philips MyCreation products can currently be sent within the Netherlands. We will expand to other countries soon.

Support

How can I get product support?

Please reach out using the contact us page. We will be able to help you with whatever questions or concerns you may have.

My order is damaged, what should I do?

Please get in touch using the contact us page. We will be able to help with your issue.

How can I share a suggestion.

Please reach out using the contact us page with any suggestions you may have. We welcome your input in how to make the product or purchase experience better.

How can I request my personal data?

If you want to submit a request to delete the personal data you have provided or if you need more information, please get in touch using the contact us page.

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